UIF Client Service Officer (POST 03/11)

Employer: Department of Employment and Labour
Entity: Unemployment Insurance Fund (UIF)
Position: Client Service Officer
Number of Posts: 146
Salary: R269 499 per annum
Post Reference: POST 03/11
Province: Gauteng

About the Role

The Department of Employment and Labour is recruiting 146 Client Service Officers to support UIF operations across various Labour Centres in Gauteng.

The role focuses on delivering frontline client services, processing UIF benefit applications, and ensuring compliance with relevant legislation and policies.

Labour Centre Locations & Reference Numbers

Successful candidates will be placed at the following centres:

• Alberton – Ref: HR4/4/4/01/01 (8 Posts)
• Benoni – Ref: HR4/4/4/01/02 (6 Posts)
• Boksburg – Ref: HR4/4/4/01/03 (5 Posts)
• Brakpan – Ref: HR4/4/4/01/04 (6 Posts)
• Carletonville – Ref: HR4/4/4/01/05 (7 Posts)
• Germiston – Ref: HR4/4/4/01/06 (10 Posts)
• Johannesburg – Ref: HR4/4/4/01/07 (2 Posts)
• Kempton Park – Ref: HR4/4/4/01/08 (9 Posts)
• Nigel – Ref: HR4/4/4/01/09 (6 Posts)
• Roodepoort – Ref: HR4/4/4/01/10 (6 Posts)
• Sandton – Ref: HR4/4/4/01/11 (2 Posts)
• Sebokeng – Ref: HR4/4/4/01/12 (7 Posts)
• Soweto – Ref: HR4/4/4/01/13 (6 Posts)
• Springs – Ref: HR4/4/4/01/14 (5 Posts)
• Vanderbijlpark – Ref: HR4/4/4/01/15 (7 Posts)
• Vereeniging – Ref: HR4/4/4/01/16 (4 Posts)
• Atteridgeville – Ref: HR4/4/4/01/17 (5 Posts)
• Bronkhorstspruit – Ref: HR4/4/4/01/18 (5 Posts)
• Ga-Rankuwa – Ref: HR4/4/4/01/19 (5 Posts)
• Krugersdorp – Ref: HR4/4/4/01/20 (8 Posts)
• Mamelodi – Ref: HR4/4/4/01/21 (6 Posts)
• Pretoria – Ref: HR4/4/4/01/22 (2 Posts)
• Randfontein – Ref: HR4/4/4/01/23 (6 Posts)
• Soshanguve – Ref: HR4/4/4/01/24 (8 Posts)
• Temba – Ref: HR4/4/4/01/25 (5 Posts)

Minimum Requirements

• Matric / Grade 12 / Senior Certificate

Knowledge of:

• Unemployment Insurance Act & Regulations
• Unemployment Insurance Contributions Act
• Public Finance Management Act (PFMA)
• Protection of Personal Information Act (POPIA)
• Treasury Regulations
• Batho Pele Principles
• Department of Labour & UIF policies
• UIF Vision, Mission & Values
• Customer Care Principles

Required Skills & Competencies

• Interviewing and communication skills (verbal & written)
• Computer literacy
• Listening and interpretation skills
• Ability to interpret UIF legislation
• Conflict and time management
• Customer relations & interpersonal skills
• Analytical thinking
• Telephone etiquette
• Willingness to undergo on-the-job UIF systems training

Key Responsibilities

• Provide screening services to UIF clients
• Process UIF benefit applications
• Register payment continuation forms
• Perform general administrative duties

Enquiries

• Mr PP Godongwana: 082 883 7553
• Mr N Pillay: 071 471 0542
• Mr T Nengwekhulu: 060 968 6158

How to Apply

Use the Z83 Application Form

Complete and submit a Z83 form with your application.

Postal or Hand Delivery

Chief Director: Provincial Operations
PO Box 4560
Johannesburg
2001

Or hand deliver to:
47 Empire Road, Parktown

Email Applications

Send your application to:
Jobs-UIF-GP1@labour.gov.za

OR APPLY HERE