Retail Shop Assistant

Company: Rage
Employment Type: Full-time / Part-time
Pay: From R38.89 per hour
Work Location: In person

About the Company

Rage is a leading South African fashion retailer specialising in ladies’ and children’s footwear and apparel. With over 650 stores nationwide, Rage offers trendy shoes, clothing, handbags, and perfumes inspired by global fashion trends — ensuring customers step out in style every day.

Job Overview

Rage is seeking hard-working, customer-focused Retail Shop Assistants to ensure the smooth operation of in-store retail activities. The ideal candidate will provide exceptional customer service, maintain store standards, and support the Store Manager in achieving sales and operational targets.

Key Responsibilities

• Welcome customers and provide outstanding in-store service.
• Identify customer needs and recommend suitable products.
• Monitor customer activity to prevent shoplifting and ensure store security.
• Process sales transactions, refunds, and account openings accurately.
• Ensure operations comply with Rage Policies and Procedures.
• Maintain high housekeeping and store presentation standards at all times.
• Receive, check, and unpack stock, ensuring paperwork accuracy.
• Assist with weekly unit counts and stock control to minimise losses.
• Maintain stockroom organisation and standards.
• Support visual merchandising according to Rage guidelines.
• Process pack-up lists, recalls, and execute markdown instructions.
• Assist customers telephonically and handle walk-in queries professionally.
• Participate actively in training sessions.
• Ensure fire exits and escape routes remain unobstructed.
• Support the Store Manager in achieving monthly sales targets.

Requirements

• High School Matric (Required).
• Ability to stand for extended periods.
• Proficiency in using labelling/pricing equipment and POS systems.
• Ability to work effectively in a fast-paced retail environment.
• Strong organisational and time management skills.
• Excellent communication and interpersonal skills.
• Exceptional customer service orientation.
• Strong attention to detail.

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