Introduction

The objective is to achieve service excellence by providing efficient customer service, managing point of sale (POS) operations, and ensuring effective in-store merchandising, all of which contribute to a positive customer experience.

Duties & Responsibilities

Job Objectives:

• To carry out all point of sale operational activities promptly and efficiently.
• To uphold high accuracy levels when scanning items and processing payments, including managing clubcard rewards.
• To ensure the secure handling of cash at all times.
• To actively promote the Clicks’ clubcard and enroll new members to meet participation targets.
• To inform customers about ongoing promotions to enhance sales and ensure they “feel good and pay less.”
• To provide exceptional customer service by serving as a brand ambassador, remaining visible, and delivering friendly and professional assistance.
• To effectively execute and uphold all merchandising and general housekeeping tasks in accordance with store and visual merchandising standards.
• To support the Group’s vision of being the preferred health and beauty retailer by embodying and promoting the company values.
• To maintain current knowledge of products, ranges, promotions, and events to provide accurate information to customers consistently.

Knowledge:

• Basic mathematical calculations
• Experience in retail/FMCG and an understanding of merchandising and promotional principles
• Familiarity with stock management procedures
• Knowledge of customer service excellence

Skills:

• Planning and organizational abilities
• Problem-solving capabilities
• Strong customer focus
• Effective communication skills
• Proficiency in computer use
• Numeracy skills

Competencies:

Essential:

• Building relationships and networking
• Adhering to instructions and procedures
• Achieving results and meeting customer expectations

Desirable:

• Collaborating with others
• Persuasion and influence
• Planning and organization
• Managing pressure and setbacks.

Experience:

• Proven experience in a customer service position within a retail or fast-moving consumer goods (FMCG) operational setting.

Education:

• Completed Grade 12 with a 50% achievement in both Mathematics and English at the Grade 12 level.

Please send your CV to: CLK1597MGR@clicks.co.za.

Clicks Group Limited IS HIRING Shop Assistant Cashier X10 – Clicks

Imagine walking into Clicks and being greeted with a friendly smile. Picture yourself helping customers find exactly what they need. It’s more than just a job; it’s a chance to grow with a leading company. Clicks Group Limited is known for its awesome work environment and chances for growth.

Clicks Group Limited is a top retail pharmacy chain in South Africa. They’re looking for Shop Assistant Cashier X10. This article is your guide to landing that job! We’ll cover the role, what’s expected, and how to apply.

Understanding the Shop Assistant Cashier Role at Clicks

A Shop Assistant Cashier is key to Clicks. They make sure customers have a great experience. You’ll be the face of Clicks, helping people and keeping things running smoothly. This role is vital for keeping customers happy and the store successful.

Key Responsibilities of a Shop Assistant Cashier

Daily tasks are pretty straightforward. You’ll handle money, help customers, and keep your area clean. It’s all about making things easy for shoppers. These are typical actions you will take:

• Process sales quickly and correctly.
• Take cash and card payments.
• Answer questions and solve problems.
• Help with returns and exchanges.
• Keep the checkout tidy.

Skills and Qualities Clicks Looks For

Clicks wants people with the right skills. Soft skills are important, along with knowing how to handle cash. Show them what you’ve got! Communication, problem-solving, and teamwork are huge. You also need to know your way around a cash register. If you can show you have these skills, your chances of success will rise.

Delivering Service Excellence at Clicks

Customer service is a big deal at Clicks. It’s all about making shoppers feel valued. This role will allow you to represent Clicks’ great brand values.

Mastering Customer Interaction Techniques

Start with a smile and listen closely. Help people find what they need. That’s how you create happy customers. Be friendly, listen, and offer solutions to provide top-tier assistance.

Handling Customer Complaints and Queries Effectively

Sometimes, people get upset. Stay calm and be professional. If you can’t fix it, find someone who can. Staying professional is a must. Find a manager if things get out of hand.

Navigating Point of Sale (POS) Operations

POS systems are key to smooth transactions. Accuracy is important. No one wants mistakes when they’re paying. You need to be quick and accurate.

Understanding Clicks’ POS System

Clicks uses a POS system to ring up sales. You’ll scan items, take payments, and print receipts. Get familiar with it to stand out. Learning a POS system is a great skill, so be sure to gain knowledge of it.

Ensuring Accuracy and Security in Transactions

Follow the rules when handling money. Check IDs and watch for fraud. Security is just as important as speed. Always be on the look out for unusual and suspicious behavior.

Excelling in Merchandising and Store Maintenance

You’ll also help keep the store looking good. A tidy store makes for happy shoppers. Make sure shelves are stocked and displays look nice. Store appearance is key!

Maintaining a Clean and Organized Checkout Area

Keep your checkout tidy and stocked. No one wants to wait in a messy line. A clean area makes a big difference. Keep it organized and remove clutter.

Assisting with Stock Replenishment and Display

Help restock shelves and arrange products. Make things look appealing. Customers notice the little things. This will help keep the store looking great!

Link to Application

Applying for the Shop Assistant Cashier X10 Position

Ready to apply? Check the Clicks website or other job sites. Follow the instructions carefully to apply for the position.

Crafting a Winning Application

Your cover letter and resume need to shine. Show off your skills and experience. Use keywords from the job description. Let your personality shine through.

Preparing for the Interview

Think about common interview questions. Practice your answers. Show them you’re eager to work hard. Be enthusiastic and show your work ethic.

Conclusion

The Shop Assistant Cashier X10 role at Clicks is a great chance. You’ll learn a lot and grow your career. Clicks offers a positive work environment with plenty of opportunities. Apply today and start your retail journey! Don’t let the opportunity pass you by, apply today!