Introduction: A Step Toward a Better Future
Many young South Africans face the same challenge after finishing school — how to get that first real job. The Nedbank YES Youth – Contact Centre Learnership gives you that chance. It offers a 12-month fixed-term opportunity to gain practical work experience in one of South Africa’s top banks.
If you’re between 18 and 29 years old, currently unemployed, and ready to learn, this programme can help you open the door to your future. It’s designed to give young people the tools, experience, and confidence needed to start a meaningful career in the financial industry.
This guide will show you how to apply, what the requirements are, what you’ll learn, and how the programme can change your life.
What Is The Nedbank YES Youth – Contact Centre Learnership?
The Youth Employment Service (YES) is a national initiative started by the South African government and supported by major companies, including Nedbank. Its goal is simple: to help young people gain work experience, improve their skills, and build confidence to enter the job market.
At Nedbank, the YES Youth Learnership focuses on the Contact Centre — the heartbeat of customer service. You will learn how to assist clients, solve problems, and represent one of the most trusted financial brands in the country.
Unlike ordinary jobs, a learnership combines practical work experience with structured training. You don’t just earn — you learn. Every task teaches you something new, from handling customer calls to understanding banking systems and digital tools.
By the end of the 12 months, you’ll have real skills, a professional network, and a certificate that proves your ability to employers.
Why Choose The Nedbank YES Youth Learnership?
This programme is more than a temporary job. It’s a path to personal growth and professional readiness. Nedbank believes in giving youth a fair chance to succeed. That’s why this learnership offers so much more than a paycheck.
Here’s what makes it special:
1. Practical Work Experience
You’ll gain one full year of work experience in a professional banking environment. This experience helps you understand how businesses operate and how teams work together.
2. Mentorship and Coaching
You’ll have access to mentors who guide you through your journey. They’ll help you adapt to the workplace, improve your communication skills, and build confidence.
3. Skills Training
You’ll receive training in communication, customer service, and problem-solving. You’ll also learn how to use modern digital systems used in real-world business environments.
4. Career Development
Once you complete the programme, you’ll have skills that are valuable across many industries — not just banking. Employers value candidates with professional experience, teamwork ability, and reliability.
5. Monthly Stipend
Participants receive a stipend during the learnership. It’s not a full salary, but it helps cover living expenses while you gain work experience.
Programme Overview
Programme Name: YES Youth – Contact Centre Learnership
Host Company: Nedbank
Duration: 12 Months (Fixed-Term Contract)
Type: Learnership (Work Experience + Training)
Location: Durban / Umhlanga, KwaZulu-Natal
Application Link: Apply Here on the Nedbank Careers Website
Minimum Requirements
To be considered for this learnership, you must meet all the requirements listed below:
- Education: Grade 12 / National Senior Certificate (Matric)
- Age Range: Between 18 and 29 years old (Born between November 1995 and November 2007)
- Employment Status: Must be unemployed at the time of application
- YES Participation: Must not have taken part in a previous YES programme
- Citizenship: South African-born African, Coloured, or Indian citizen (as defined in the B-BBEE Act 53 of 2003)
- Identification: Must have a valid South African ID
Meeting these requirements shows that you’re ready to take the next step in your career journey.
Skills and Qualities That Will Help You Succeed
While no prior work experience is required, Nedbank looks for candidates who show potential and drive.
Some of the skills that can help you stand out include:
- Good communication skills — the ability to speak and write clearly.
- Positive attitude — a willingness to learn and improve.
- Teamwork — the ability to work well with others.
- Time management — being able to meet deadlines and stay organized.
- Computer literacy — knowing basic programs like Microsoft Word, Excel, and email tools.
- Customer focus — showing care and patience when dealing with people.
These qualities are what make great employees — and Nedbank will help you build on them.
What You Will Learn During the Programme
This learnership focuses on helping you develop both technical and soft skills. You’ll take part in real projects, interact with customers, and learn how to manage tasks in a professional setting.
You will learn:
- Customer Service Skills: How to assist clients, handle complaints, and provide accurate information.
- Communication: How to express yourself clearly and professionally in calls and emails.
- Problem Solving: How to think critically and find quick solutions to customer issues.
- Digital Skills: How to use banking software, CRM systems, and online tools safely and effectively.
- Workplace Etiquette: How to behave professionally, manage your time, and meet performance targets.
These are the skills employers look for — in South Africa and abroad.
How to Apply for The Nedbank YES Youth – Contact Centre Learnership
Applying for the learnership is simple, but it’s important to follow the steps carefully to make sure your application is successful.
Step 1: Prepare Your Documents
Before you start, gather and prepare these documents:
- A certified copy of your South African ID
- A certified copy of your Matric certificate
- An updated CV (keep it short, clear, and professional)
- Proof of residence
Step 2: Visit the Official Application Page
Go to the official Nedbank Careers portal:
https://jobs.nedbank.co.za/job/Durban-YES-YOUTH-Contact-Centre-(Durban-Umhlanga)/1266205901
Read the job description carefully to ensure you meet the criteria before applying.
Step 3: Create a Nedbank Careers Account
You will need to create an online profile on Nedbank’s career site. Use an email address you check regularly, as all communication will be sent there.
Step 4: Complete the Online Application
Fill out all required sections truthfully. Upload your documents in the correct format (usually PDF or JPG). Double-check your contact information before submitting.
Step 5: Wait for Feedback
After you submit your application, you will receive an email confirming that your details were received. If shortlisted, you may be contacted for interviews or assessments.
Tips for a Successful Application
Here are a few simple tips to improve your chances:
- Be honest — provide accurate information only.
- Keep your CV professional — use a simple format and check for spelling errors.
- Submit early — do not wait for the closing date to apply.
- Check your email and phone regularly — Nedbank may contact you for interviews.
- Be ready to learn — enthusiasm often matters more than experience.
Selection and Recruitment Process
The recruitment process is designed to find the right candidates who fit Nedbank’s values. Here’s what to expect:
- Application Review: Your online application will be checked for eligibility.
- Screening: Shortlisted candidates may complete a short online test or assessment.
- Interview Stage: If you pass the screening, you may be invited to an interview.
- Final Selection: Successful candidates will receive offer letters and start dates.
- Onboarding and Training: You will attend an induction to understand the bank’s culture and policies before starting work.
This process ensures fairness and gives all qualified applicants an equal opportunity.
Work Environment and Learning Culture
At Nedbank, the work culture is built on respect, growth, and teamwork. The contact centre environment is dynamic, energetic, and supportive. You’ll be surrounded by experienced mentors who will help you learn the ropes and reach your goals.
Nedbank encourages open communication and collaboration. You’ll quickly notice that everyone — from managers to team members — works together to create a positive experience for customers.
This environment helps you build confidence, develop professionalism, and discover your potential.
How The Learnership Impacts Your Future
Completing the Nedbank YES Youth Learnership is a strong first step in your career. The skills you gain are useful in many roles, including:
- Customer Service Representative
- Bank Teller or Consultant
- Sales Support Specialist
- Administrative Assistant
- Call Centre Agent
Many participants move on to permanent positions — at Nedbank or elsewhere — after finishing the programme. Employers across the country recognise the value of the YES experience.
The YES Programme: Building South Africa’s Future
Youth unemployment is one of South Africa’s biggest challenges. The YES Programme plays a key role in reducing this by connecting youth with employers.
Nedbank’s participation shows its commitment to helping the country grow. By investing in young people, the company is helping to build a stronger economy and a more skilled workforce.
When you join this programme, you become part of that movement. You’re not just earning — you’re learning and contributing to your community’s future.
Testimonials from Previous YES Learners
“I joined the YES programme with no experience, but I left with confidence and a new direction for my career.” — Sibusiso, Gauteng
“Nedbank gave me more than a job. They gave me guidance and training that changed how I see myself.” — Thandi, KwaZulu-Natal
“This learnership taught me how to work in a professional setting. Now I’m permanently employed.” — Anele, Eastern Cape
Their stories show how the programme can transform lives — one opportunity at a time.
Frequently Asked Questions
1. Do I need work experience to apply?
No, you don’t. The learnership is designed for young people without prior experience.
2. Will I get paid?
Yes, learners receive a monthly stipend to help with living costs.
3. Can I apply if I’m currently studying?
No, applicants must be unemployed at the time of applying.
4. Is this programme permanent?
No, it’s a 12-month fixed-term learnership, but it can lead to permanent opportunities.
5. How do I apply?
Apply directly on Nedbank’s official careers page:
https://jobs.nedbank.co.za/job/Durban-YES-YOUTH-Contact-Centre-(Durban-Umhlanga)/1266205901
Conclusion: Your Journey Starts Here
The Nedbank YES Youth – Contact Centre Learnership is more than a job — it’s an open door to your future. It helps you gain valuable work experience, learn practical skills, and build a strong professional network.
If you’re ready to grow, improve your life, and make your mark in South Africa’s financial sector, this is your moment. Opportunities like this don’t come often — so don’t wait.
Apply now and start building the career you deserve.
👉 Apply Here: The Nedbank YES Youth – Contact Centre Learnership 2025
Image Alt Tags for SEO
- alt: “How to The Nedbank YES YOUTH – Contact Centre Learnership 2025”
- alt: “Nedbank YES Youth trainees at Durban Contact Centre”
- alt: “South African youth gaining experience through YES Learnership”
Leave a Reply