Position Overview
To deliver service excellence by providing efficient customer service, performing accurate point of sale (POS) operations, and maintaining high merchandising standards in-store to ensure a positive and memorable customer experience.
Key Responsibilities
- Execute all Point of Sale (POS) operational activities efficiently and accurately.
- Scan merchandise and process payments with a high level of accuracy, including processing Clicks ClubCard rewards.
- Ensure safe and responsible handling of cash at all times.
- Promote the Clicks ClubCard programme and enroll new members to achieve participation targets.
- Inform customers about promotions and special offers to drive sales and enhance customer satisfaction.
- Deliver superior customer service by acting as a brand ambassador and maintaining a friendly, professional presence.
- Maintain merchandising standards and perform housekeeping duties according to store and visual merchandising guidelines.
- Stay informed about products, promotions, ranges, and store events to provide accurate information to customers.
- Support and uphold the company’s vision and values in daily operations.
Knowledge Requirements
- Basic mathematical calculations
- Understanding of retail/FMCG operations
- Knowledge of merchandising and promotional principles
- Understanding of stock management procedures
- Customer service excellence principles
Key Skills
- Strong planning and organising skills
- Problem-solving abilities
- Excellent customer service orientation
- Effective communication skills
- Computer literacy
- Good numeracy skills
Core Competencies
Essential:
- Building relationships and networking
- Following instructions and procedures
- Delivering results and meeting customer expectations
Desirable:
- Teamwork and collaboration
- Persuasion and influencing skills
- Planning and organising
- Ability to cope with pressure and setbacks
Qualifications
Education:
- Grade 12 (Essential)
- Mathematics (50%) and English (50%) at Grade 12 level (Desirable)
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