Government Employees Medical Scheme (GEMS)

The position of Client Liaison Officer is available within the Client Liaison Division. The successful candidate will report to the Team Leader.

Location: Alfred Nzo District, Eastern Cape
Servicing the following towns:

Maluti
Matatiele
Cederville
Mount Ayliff
Bizana

Total Remuneration Package: R503 635 per annum (based on qualifications and experience)
Closing Date: Friday, 27 February 2026

Key Responsibilities

The Client Liaison Officer will support the Team Leader through the implementation of the following Key Performance Areas (KPAs):

Member & Stakeholder Support

Visit and assist members in government departments and public service offices
Facilitate meetings and one-on-one sessions to resolve administrative issues
Maintain positive relationships with members and stakeholders
Facilitate effective communication between members and the Scheme
Represent GEMS in line with its mission, vision, and values

Query & Administrative Management

Receive and submit member correspondence daily
Follow up on outstanding information
Attempt first-contact resolution of member queries
Log all resolved and unresolved queries daily
Escalate unresolved queries via the Team Leader
Compile daily, weekly, monthly, and quarterly reports
Complete and maintain comprehensive advice records

Marketing & Advisory Services

Assist at marketing events and attend to member queries
Market the Scheme and assist with enrolments
Conduct needs analyses for members
Provide benefit option recommendations
Offer ongoing option advice based on members’ goals
Adhere to FAIS supervision requirements (if applicable)

Compliance & Governance

Adhere to FAIS supervision agreement and instructions
Ensure compliance with Fit and Proper requirements (Board Notice 194 of 2017)
Maintain financial soundness and clean regulatory record

Qualification Requirements

Minimum Requirements:

Matric
NQF Level 5 FAIS-accredited qualification (as per FSCA list) – recommended
RE5 FAIS accreditation (mandatory)
Valid driver’s licence (mandatory)
At least 2 years’ industry experience (Medical Scheme experience advantageous)

Advantageous:

DOFA 2 years with FSCA for 1.16 Health Service Benefits
Registered with CMS as fully accredited broker
Not under supervision
Class of Business: Health Benefits
Own vehicle

If not already accredited, candidates must be willing to become a FAIS-accredited representative.

Competencies & Skills

Passion for customer service
Self-motivated and proactive
Strong attention to detail
Good written and verbal communication skills
Ability to speak an additional language (Ndebele / Swati / Zulu / Nguni) – advantageous
Team player

Important Notes

Assessment is compulsory for consideration.
Information may be shared with a third party for vetting and stored for 5 years.
GEMS follows a hybrid work model.
Employment Equity principles apply (preference to underrepresented groups).
Successful candidates must seek approval for outside work.
Employees must uphold GEMS values: Excellence, Member Value, Integrity, Innovation, Collaboration.