Manpower SA (Pty) Ltd
R1,600 per month
Permanent Intermediate position
South Africa
Posted 27 Jan 2026 by Manpower SA (Pty) Ltd.
Expires in 15 days
About the Role
You will form part of a dynamic incident response team responsible for:
- Handling home emergency calls requiring immediate resolution and coordination
- Managing property damage incidents that may escalate into insurance claims
- Providing customer support throughout the initial stages of the claims process
- Communicating effectively with multiple stakeholders, including policyholders, insurers, and contractors
Your role is essential in offering reassurance, guidance, and practical support to customers when they need it most.
Working Hours & Flexibility
We offer a variety of shift patterns to accommodate different lifestyles:
- Full-time flexible shifts: 7-hour shifts, 5 days per week
- Core operating hours: 08:00 – 20:00, Monday to Sunday
- Shift schedules provided at least 6 weeks in advance
This flexible working model allows you to maintain a healthy work-life balance while developing a rewarding career.
Essential Skills & Experience
Minimum Requirements:
- Excellent verbal and written communication skills in English
- Ability to engage professionally with policyholders, insurers, contractors, and other stakeholders
- Calm, composed approach when dealing with customers in high-pressure situations
- Strong listening skills with a high level of empathy
Desired Skills
- Call Centre experience
- Matric qualification
- Willingness to work shifts
Employer & Job Benefits
- Competitive package including R16,000 basic salary
- Medical aid contribution of R3,634
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