Description:

The role involves the precise management of all Point of Sale (POS) transactions and associated documentation, ensuring a high level of customer satisfaction. It is imperative that no merchandise or stock is allowed to pass through the POS without proper payment.

Requirements:

• Completion of Grade 12 or at least one year of relevant work experience
• Proficiency in English and the primary language spoken in the area where the position is located
• Capability to perform basic calculations with accuracy
• Strong administrative skills are essential
• Willingness to work shifts, weekends, and public holidays
• Ability to thrive under pressure

Cash Handling Responsibilities:

• Ensure that all cash, including floats and petty cash, is balanced with no discrepancies
• Accurately identify and record goods on the Point of Sale Terminal
• Input the correct payment method received from customers into the Point of Sale Terminal
• Maintain an adequate supply of change at all times
• Conduct pick-ups accurately and within established guidelines
• Perform cash-ups accurately at the conclusion of your shift
• Ensure that all daily earnings are securely deposited into the Drop Safe or vault
• Process all transactions related to other stores’ funds, deliveries, and quotes correctly.

Administrative Duties:

• Sign, compile, and organize all documentation pertinent to the cashier’s responsibilities

Preparedness for Business:

• Comply with the “Ready for Business” standards and the “Beyond my Control” principles as outlined in the CB Way

Customer Service Expectations:

• Provide prompt, friendly, and efficient service to all Cashbuild customers during the check-in and check-out processes
• Guide customers to the appropriate personnel for assistance
• Adhere to the company’s dress code at all times

Safety (OHSA) Compliance:

• Ensure compliance with safety regulations (OHSA) to protect both customers and staff within your area of responsibility
• Report any discrepancies to the Store Manager

Security Awareness

Ensure compliance with system password controls at the point of sale. Safeguard cash and transport it to the cash office in accordance with the Cashbuild Way standards.

Drive for Results

Meets established targets and completes tasks with precision and to the required standards. Upholds best practice quality and standards as defined by the company. Demonstrates commitment by following through on obligations.

Problem Solving

Recognizes issues and investigates their root causes. Addresses problems and escalates matters as necessary, utilizing pertinent information from the department and operational environment to find solutions.

Decision Making

Makes decisions in alignment with company policies and within designated timeframes. Considers the implications of decisions made within their area of responsibility. Executes decisions in accordance with established processes and policies.

Planning

Develops plans that adhere to operational and departmental policies and procedures.

Managing Pressure

Effectively manages pressure and consistently regulates personal responses, regardless of time constraints or workload demands.

Communication

Exhibits courtesy and effectiveness in daily interactions, aligning with company values. Ensures that relevant information is communicated to the appropriate stakeholders.

Cashbuild Internal Applications: A Cashier’s Guide to Efficiency

Imagine the line is long, customers are waiting, and you need to quickly check if an item is in stock. Frustrating, right? At Cashbuild, internal applications are here to make your job as a cashier way easier. They boost accuracy, speed things up, and keep customers happy. This guide shows you how to use them like a pro.

Understanding the Core Applications

Cashbuild relies on a few key internal apps to keep things running smoothly. These tools are designed to help you manage sales, inventory, and customer info with ease. Understanding each application’s purpose and features will help you become a more efficient and effective cashier.

Point of Sale (POS) System

The Point of Sale (POS) system is where the magic happens. It’s how you ring up sales, handle discounts, and process returns. The POS also generates important reports. Knowing how to navigate the main screens and key features is a must.

For a simple transaction, start by scanning the items. Then, apply any discounts. Next, choose the payment method, and finish the sale. Easy peasy!

Inventory Management System

Need to know if you have enough of a certain product? The inventory system is your friend. You can quickly check stock, find items in the store, and learn product codes.

Make it a habit to check the stock of fast-selling items often. This prevents stockouts and keeps customers happy.

Customer Relationship Management (CRM) System

The Customer Relationship Management (CRM) system stores valuable customer information. It lets you access loyalty programs and see past purchases. You can also use it to improve customer interactions.

Use the CRM to personalize each customer’s experience. Knowing their preferences makes them feel valued and improves satisfaction.

Mastering Key Tasks with Internal Applications

Using these apps wisely makes you a super-efficient cashier. Let’s look at how to ace key tasks.

Processing Transactions Quickly and Accurately

Speed and accuracy are key when processing transactions. Scan each item carefully. Apply discounts correctly. Choose the right payment method. Complete the sale without errors.

Use the barcode scanner effectively. It’s way faster than typing in codes. This helps keep the line moving.

Handling Returns and Exchanges

Returns and exchanges happen. Knowing how to process them correctly is vital. First, verify the customer has proof of purchase. Check the item’s condition. Complete the return or exchange in the POS system.

For instance, a customer wants to return a faulty product within the return window. Verify their receipt, inspect the item, and process the return in the POS system. Offer a replacement if possible.

Managing Customer Accounts and Loyalty Programs

Loyalty programs keep customers coming back. Learn how to create new accounts. Know how to update profiles, and redeem rewards. These actions build customer loyalty.

Effectively promote Cashbuild’s loyalty program. Explain the benefits to customers during checkout. This encourages them to sign up and keeps them engaged.

Troubleshooting Common Issues

Even the best systems can have hiccups. Here’s how to handle common problems.

Resolving Payment Errors

Sometimes cards get declined, or amounts are wrong. Don’t panic. Double-check the amount entered. Try the card again. If it still fails, ask for another payment method.

Addressing Inventory Discrepancies

What if the system says you have ten items, but you only see eight? Investigate. Check the shelves and back stock. If you can’t find them, report the discrepancy to your supervisor.

Recovering from System Downtime

Sometimes the POS system goes down. It’s frustrating, but you can manage it. Follow the procedures. Usually, this involves noting down transactions manually and entering them later.

Link to Application

Tips for Continuous Improvement

Always keep learning. The better you know the systems, the easier your job becomes.

Staying Up-to-Date with System Updates and Training

When there are system updates, pay attention. Attend training sessions. Read updates about new features. This keeps you on top of your game.

Utilizing Help Resources and Support Channels

If you get stuck, don’t be afraid to ask for help. Check internal knowledge bases. Contact the help desk or support staff. They are there to assist you.

Conclusion: Empowering Cashiers for Success

Mastering Cashbuild’s internal applications makes your job easier, faster, and more accurate. Happy customers and smooth transactions are the results. So, keep learning and improving. Your success contributes to Cashbuild’s success!