Customer Service Agent

Full job description

Purpose of the Role:

This role exists to create meaningful, memorable experiences for every customer who reaches out for support.

As part of the client journey, the Client Services Consultant plays a critical role in turning moments of uncertainty into moments of care where queries are resolved with warmth, service is delivered with intention, and every conversation is an opportunity to deepen trust.

Each interaction is a chance to create a WOW experience, one that leaves customers feeling heard, supported, and confident that they are in safe hands. This is where service becomes more than a task, it becomes part of a promise kept.

Role Summary

The Client Services Consultant is responsible for handling a wide range of customer interactions from resolving queries and updating policies to guiding clients through important changes in their lives. This role demands strong communication skills, attention to detail, and the ability to stay calm and solution-focused, even under pressure.

This role demands an individual who can confidently navigate systems and procedures while never losing sight of the human on the other side of the call. Success in this role means delivering service that is fast, accurate, and deeply personal, creating the kind of experience that keeps customers on our book and builds lasting trust in the Dis-Chem Life brand.

This is a high-touch, high-trust role that demands emotional maturity, strong communication skills, and the ability to thrive in a dynamic, fast-paced environment.

Benefits:

• A purpose-led role where your work truly impacts people’s lives.
• A supportive team culture that celebrates care, integrity, and performance.
• Opportunities to grow your career in a fast-scaling business.
• Training, tools, and development that set you up for success.

Soft Skills:

• Warm, caring nature and strong customer empathy.
• Self-motivated, energetic, and target-driven.
• Demonstrates ownership and takes initiative.
• Detail-oriented and organised, with a high standard of professionalism.
• Strong judgment and decision-making skills.
• Emotionally mature with an “owner mindset”.
• Resilient and able to adapt to change.
• Team player who promotes energy, values, and positive culture.

Skills and Experience:

• Excellent verbal and written communication skills.
• Outstanding customer service skills and a genuine passion for helping others.
• Ability to remain calm and professional under pressure.
• Strong listening, problem-solving, and analytical skills.
• Time management skills and ability to multitask in a fast-paced environment.
• Reliable transport (required for shifts and alternate Saturdays).

Qualifications:

• Matric
• Clear credit and criminal record.

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