Employer: Eskom (Distribution Division)
Position: Service Agent – Contact Centre
Location: Westville, KwaZulu-Natal, South Africa
Job Type: Permanent (Office Management / Customer Service)
Reference: eskom_002257
Closing Date: 6 January 2026 (apply before this date)
Role Purpose
As a Service Agent in Eskom’s Contact Centre, you’ll be responsible for delivering professional, high-quality customer service through various communication channels. You’ll handle customer inquiries, support service operations, and help resolve issues efficiently using Eskom’s established procedures and systems.
Key Responsibilities
- Answer inbound customer queries and provide clear, accurate information.
- Carry out back-office and administrative support tasks.
- Handle outbound and multimedia interactions to support service delivery.
- Assist with vending, prepaid, and EasyPay processes.
- Support marketing, sales, and overall customer service functions.
- Help identify opportunities to improve customer satisfaction.
🎓 Minimum Requirements
- National Diploma or National N Diploma (NQF Level 6, 240 credits) in Business, Finance, Marketing, Commerce, Social Sciences, Business Management, or a related field.
- At least in customer service, call centre, or customer relations roles.
Skills & Competencies
Core Behavioural Skills
- Integrity, honesty, professionalism, and reliability.
Leadership & Teamwork
- Strong team player with ability to motivate and support colleagues.
Knowledge & Technical Skills
- Knowledge of Eskom’s business operations, service delivery principles, customer tariffs (e.g., Standard Power Unit and prepaid).
- Computer literacy, excellent communication, time management, problem-solving, and stress-handling abilities.
How to Apply
Submit your application before the advertised closing date. If you haven’t heard from Eskom within 28 days after the closing date, consider your application unsuccessful.
Leave a Reply