Description

The individual selected for this position will serve as a Cashier in Box Office Sales, Catering Sales, Collections, as well as fulfilling roles such as Cinema Assistant, Waiter, Poppers, or any other cinema-related duties as assigned by a supervisor.

Responsibilities

• Maintain current knowledge of the products offered by Ster-Kinekor, along with promotional and marketing initiatives, to effectively upsell to guests.
• Ensure compliance with presentation standards, including the display of age restrictions, updating synopsis files, and maintaining neat and current posters, as well as Food & Beverage and product displays, with visible disclaimers.
• Prepare popcorn, slush, and other items in accordance with established quality standards, reporting any deviations from these standards.
• Assist in the preparation of shifts in designated areas as needed.
• Uphold the quality and integrity of Ster-Kinekor products to guarantee an uncompromised guest experience.
• Maintain a presentable appearance at all times.
• Conduct oneself as a professional representative of SKT, as actions reflect the company’s reputation.
• Ensure cleanliness in the kitchen, all kitchen equipment, and surrounding areas, including counter spaces.
• Adhere to standards for storerooms, ensuring fumigation occurs as necessary.
• Properly seal, package, and store prepared products.
• Submit all Health & Safety reports according to the required timelines.
• Follow uniform and preparation standards consistently to ensure personal safety and that of others.

Requirements

• Matriculation certificate.
• Experience and Knowledge:
• 0 to 1 year of relevant work experience in a similar capacity.
• Basic proficiency in MS Office Suite.
• Familiarity with VISTA is advantageous.

Skills & Competencies

• Strong verbal and written communication abilities.
• Exceptional administrative and organizational skills.
• Excellent interpersonal skills.
• Analytical mindset.
• Proficient in computer usage.

Ace Your Cinema Job: A Guide to Excelling in Various Roles

Ever felt the buzz of a new movie release? The smell of fresh popcorn filling the air? Movie theaters are exciting places! Want to be part of that energy? This guide is for you. We’ll give you the skills to shine in different cinema jobs. Think box office, catering, and being a cinema assistant.

This is how to do it. Learn what each job needs. Build the right skills. Most of all, put customers first. You’ll be great in any cinema role this way!

Mastering the Art of Customer Service in Cinema Roles

Customer service is key in every cinema job. It makes all the difference. Happy customers come back for more.

Understanding Customer Needs and Expectations

Think about what moviegoers want. A smooth ticket purchase? Quick snack? Clean theater?

Listen closely to what people are saying. Watch their body language for clues. Ask simple questions like, “Can I help you find something?” or “Are you enjoying the movie?”.

A family might need help finding seats. A senior could want help with hearing devices. Someone may want to know about showtimes. By guessing their needs, you make things easier.

Handling Customer Inquiries and Complaints with Grace

Sometimes, customers are not happy. Movies start late. Tickets get mixed up. A snack wasn’t quite right. How you respond matters.

Stay calm. Listen to the problem. Try to fix it if you can. Offering a refund or a free popcorn could work. Say sorry, even if it is not your fault. The customer will respect you for that.

Creating a Positive and Memorable Cinema Experience

A friendly smile goes far. Quick service does, too. Go above and beyond.

Suggest a better seat. Offer a drink refill. Tell a joke! These little things make a difference.

Know your menu well. Suggest add-ons, too. “Would you like butter on that popcorn?” You could get a bigger sale!

Conquering Box Office and Sales Responsibilities

The box office is where the action starts. Selling tickets and snacks is the main goal. Accuracy is a must.

Efficient Ticket Sales and Accurate Cash Handling

Speed and accuracy are important. No one likes waiting in line. Get people to their movies fast!

Count the change back correctly. Double-check the totals. Balance your cash drawer at the end of your shift. Look for differences. If something is wrong, tell your supervisor.

Be aware of scams. Fake money can cause problems. Watch for people trying to trick you.

Promoting Concessions and Maximizing Catering Sales

Popcorn, candy, and soda are big sellers. Know what’s on offer. Suggest things to customers.

Know about deals. “Buy a large popcorn, get a free drink!” Tell people about these offers.

Help with catering orders if you have to. Make sure the orders are correct. Also, deliver them on time.

Managing Collections and Ensuring Payment Security

Handling money is a big deal. Be careful. Follow the rules.

Check IDs when needed. Stop fake IDs from being used.

If a check bounces, know what to do. Follow the company’s rules. Protect cash and valuables all the time.

Thriving as a Cinema Assistant

Cinema assistants do many things. Cleaning, helping, and keeping things in order.

Maintaining Cleanliness and Order in the Cinema Environment

A clean cinema is a happy cinema. Sweep the floors. Wipe down seats. Clean restrooms often.

Handle spills fast. Messes can cause accidents. Put up warning signs, too. This keeps people safe.

Assisting with Theater Operations and Movie Screenings

Get the theaters ready. Adjust the lights and sound. Make sure the screen is clear.

Handle tech problems. If the projector fails, call for help. Usher people to their seats. Enforce the rules. No talking or texting during the show!

Providing Support to Other Cinema Staff

Help others when needed. Stock supplies. Run errands. Deliver messages.

Work as a team. When you do, everything runs smoother.

Excelling as a Waiter or Popper

Food service is key. People love snacks with their movies. Quick service and good food make people happy.

Providing Prompt and Courteous Food and Beverage Service

Take orders fast. Bring food quickly. Be nice to customers.

Ask about allergies. Some people can’t eat certain things. Pay attention to special requests. This keeps everyone safe.

Mastering the Art of Popping and Preparing Concessions

Learn how the machines work. Practice making popcorn, nachos, and other snacks.

Keep things clean. Wash your hands. Follow food safety rules. No one wants dirty food!

Maintaining Food Safety and Sanitation Standards

Store food properly. Keep hot foods hot and cold foods cold. Check temperatures. Make sure food is fresh.

Follow all health rules. This stops people from getting sick.

Link to Application

Essential Skills for Success in Any Cinema Role

Some skills help in every cinema job. These skills can help you in life, too.

Communication and Interpersonal Skills

Talk clearly. Listen well. Be nice to everyone.

Learn to work with others. Be a team player. When you do, everything will go smoothly.

Problem-Solving and Critical Thinking

Find problems and fix them. Think on your feet.

Make good choices. Do not be afraid to ask for help.

Time Management and Organizational Skills

Plan your day. Do the most important things first. Stay organized.

Meet deadlines. Don’t get behind. This shows you are reliable.

Conclusion

To shine in a cinema, you need customer service skills. Sales skills are important. Be ready for anything. Work well with others.

This guide gives you the tools to shine. Use what you’ve learned. Take your cinema career to the next level.