Sales Assistant Learner

Join us in celebrating the richness of human experience. Our mission is to foster happier and healthier lives, driven by a passion for nature. Together, with compassion and humility, we introduce food innovations, create inspired fragrances, and develop beauty and wellness solutions that enhance people’s appearance and well-being. There is a wealth of knowledge to gain and numerous individuals to learn from, with over 16,000 employees worldwide ready to share ideas and aspirations. Immerse yourself in diverse, flexible, and engaging environments. Connect with empowered professionals who will support you, forge friendships, and help you expand your skills. Each day, your enthusiasm, creativity, and resolve will influence our future, positively impacting billions of lives. Every aspect of your being enriches our world. We are Givaudan. Human by nature.

Sales Assistant Learner – What Lies Ahead?

As a vital member of the Commercial Team, you will oversee the management of the customer project system and follow up on essential actions stemming from Key Account Manager customer visits, providing secretarial support, backup, and administrative assistance to the Commercial Key Account Manager.

Your responsibilities will include: updating and maintaining Commercial and Customer systems, as well as managing Master Data for customers.

In this dynamic role, you will:

Coordinate Sales:

• You will compile monthly sales reports to enable the Commercial Director and Key Account Manager to assess the performance of each customer.
• You will support the Commercial Director and Key Account Manager with general CRM needs.
• You will assist in the planning and coordination of customer visits.
• You will help prepare materials for customer presentations by the Key Account Manager and Commercial Director.
• You will request price quotes and communicate them to customers.
• You will track customer price adjustment schedules and ensure timely updates of prices in the system for all customers.
• You will manage the relevant customer master data input and data management for the commercial team across Givaudan systems.

Management of the Sample Department:

You will be responsible for requesting flavor samples from various units for customer briefs or for comparative analysis for clients through the CRM system. You will ensure the dispatch of all samples along with the necessary documentation and certifications. Additionally, you will oversee all samples related to customer projects and keep clients informed of any updates.

Secretarial Duties:

You will coordinate travel arrangements for the Key Account Manager. You will organize and file general correspondence for the department. You will also update and maintain electronic records of documents and visit reports related to customers and product information. Furthermore, you will collaborate with suppliers to handle administrative tasks and orders for corporate gifts, desk pads, and calendars for customers at year-end. You will ensure the timely distribution of these gifts to clients. Additionally, you will assist in the implementation of the safety system and ensure compliance with all health and safety legislation. You will participate in flavor training and tasting sessions, making flavor recommendations in collaboration with the managers. During the managers’ absence, you will ensure the department operates smoothly by addressing inter-departmental queries or issues. You will also manage any customer inquiries or complaints by liaising with the appropriate individuals to ensure necessary actions are taken and followed through to resolution. You will mentor learners to support the sales administration function and monitor their development. Daily communication with inter-departments (Regulatory, Customer Care, Technical, Pricing team, and system Power-users) will be essential to complete tasks effectively.

Are you an individual eager to expand your horizons? Do you thrive in an environment that encourages creativity and teamwork? Are you looking to collaborate with passionate teams? If so, we invite you to join us and make a meaningful impact in your world.

Your professional qualifications include:

• Grade 12 or equivalent.

Shop Assistant Learner: Your Guide to Systems and Customer Data

Imagine a store where everything runs like clockwork. The shelves are stocked, customers are happy, and sales are booming. This happens when shop assistants know how to use the store’s computer systems and manage customer information well. If you want to make a real difference and grow your career, mastering these skills is the way to go.

Understanding the Role of a Shop Assistant Learner in Data Management

As a shop assistant learner, you’re more than just someone who rings up sales. You’re learning how to keep the store’s data in order and help customers better. This role is your starting point, with lots of room to grow and learn new things.

What Does a Shop Assistant Learner Do?

Your day might involve updating prices in the system, entering new customer details, or fixing errors when the scanner won’t read a barcode. Data entry is a big part, but so is making sure that information is correct. You might also help generate reports to see what’s selling well or what needs to be restocked. The work is varied, and you learn something new every day.

The Importance of Accurate Data in Retail

Imagine if the store thought it had ten shirts in stock, but there were only five. That could lead to angry customers and lost sales. Accurate data keeps track of everything, from what’s on the shelves to who buys what. This helps the store make smart choices about what to order, how to market to customers, and how to provide the best service. It ensures things run efficiently.

Navigating Commercial and Customer Systems: A Beginner’s Guide

Stores use all sorts of computer systems. From the point-of-sale (POS) system at the checkout to the customer relationship management (CRM) software that stores customer data, there is a lot to learn. As a learner, your job is to understand how these systems work and how to use them properly.

Essential Commercial System Skills

One crucial skill is data entry. You’ll need to be quick and accurate when entering information into the system. You also have to learn how to run reports. This might involve checking sales figures or seeing how much of a certain product is left in stock. When you spot something going wrong, you need to know how to fix it or who to ask for help.

Best Practices for Using Customer Relationship Management (CRM)

CRM systems help stores keep track of their customers. You might be responsible for adding new customer information, like their name, address, and email. You’ll also update existing records when customers move or change their contact information. You may also use CRM to learn about customer segments, for example, who buys what, or who might be interested in a specific promotion.

Mastering Customer Master Data: The Foundation of Retail Success

Think of customer master data as the core information about each customer. It’s like the foundation that supports everything else. Without accurate master data, the store can’t personalize offers, track customer preferences, or provide great service.

What is Customer Master Data?

Customer master data includes things like a customer’s name, address, phone number, and email. It also includes their purchase history. This information helps the store understand who their customers are and what they like to buy. Having complete and correct master data is key to a good customer experience.

Ensuring Data Quality and Consistency

It is important to validate data when you are working with customer information. Are phone numbers in the right format? Does the address exist? If you find mistakes, correct them right away. One major problem is duplicate entries. You don’t want the system to think you have two different customers when it’s really the same person.

Best Practices for Data Security and Compliance in Retail

Protecting customer data is a big deal. Stores must follow rules to keep information safe and respect customer privacy.

Understanding Data Privacy Regulations

Laws like GDPR (in Europe) and CCPA (in California) give customers more control over their personal data. These regulations require stores to be transparent about how they collect and use data. They also allow customers to ask to see what information the store has about them and to have it deleted. Following these rules is not optional.

Implementing Security Measures to Protect Customer Data

One simple thing is to use strong passwords and keep them secret. Data encryption is another important step. This means scrambling the data so that if someone steals it, they can’t read it. Limiting who has access to customer data is also key. Not everyone in the store needs to see everything.

Link to Application

Tips for Continuous Learning and Development

The world of retail technology is always changing, so it’s important to keep learning.

Online Courses and Certifications

Consider taking online courses on data management or CRM. Many platforms offer certifications that can boost your resume. Look for courses that focus on retail-specific systems and data practices. They’re worth the time and effort.

Staying Updated with Industry Trends

Follow retail industry blogs and websites to see what’s new. Attend webinars to learn about the latest trends in data management. Networking with other professionals can give you insights and advice. Never stop learning; it will pay off.

Conclusion

As a shop assistant learner, mastering commercial systems and customer data is essential. Accurate data leads to better customer service, increased sales, and a smoother operation. By continuously improving your skills and understanding data security, you can make a significant impact. Invest in your data management skills, and watch your career take off.