Introduction
The objective is to achieve service excellence by providing efficient customer service, managing point of sale (POS) operations, and executing in-store merchandising that fosters a positive customer experience.
Duties & Responsibilities
Job Objectives:
- To carry out all operational tasks at the point of sale promptly and effectively.
- To ensure a high degree of accuracy in scanning merchandise and processing payments, including managing clubcard rewards.
- To handle cash securely at all times.
- To actively promote the Clicks’ clubcard and enroll new members to meet participation targets.
- To inform customers about ongoing promotions to enhance sales and ensure they “feel good and pay less.”
- To provide exceptional customer service by serving as a brand ambassador, remaining visible, and delivering friendly and professional assistance.
- To efficiently perform and uphold all merchandising and general housekeeping responsibilities in accordance with store and visual merchandising standards.
- To support the Group’s vision of being the preferred health and beauty retailer by embodying and promoting the company values.
- To maintain current knowledge of products, ranges, promotions, and events to ensure accurate information is provided to customers consistently.
Knowledge:
- Fundamental mathematical skills
- Experience in retail/FMCG and an understanding of merchandising and promotional strategies
- Familiarity with stock management processes
- Awareness of customer service excellence principles
Skills:
- Proficient in planning and organization
- Effective problem-solving abilities
- Strong focus on customer service
- Excellent communication skills
- Competent in computer usage
- Proficient in numeracy
Competencies:
Essential:
- Ability to build relationships and network
- Adherence to instructions and procedures
- Commitment to achieving results and fulfilling customer expectations
Desirable:
- Collaboration with others
- Skills in persuasion and influence
- Competence in planning and organization
- Resilience in handling pressure and setbacks
Desired Experience & Qualifications
Experience:
- Desirable: Background in a customer-facing position within a retail or FMCG operational setting
Education:
- Essential: Completion of Grade 12
- Desirable: Attainment of 50% in both Mathematics and English at Grade 12 level
Clicks Group Limited: Shop Assistant/Cashier Roles in Durban – Apply Now!
Ready for a new job? Clicks Group Limited, a top retailer in South Africa, is looking for people like you! They’re hiring Shop Assistants and Cashiers in Durban and nearby areas. Keep reading to learn about this awesome chance, what you’ll do, and how to apply.
Why Clicks Group Limited is a Great Place to Work
Clicks isn’t just a store; it’s a place where employees feel valued. They focus on teamwork, respect, and helping everyone grow. Clicks aims to make everyone feel at home. Working there, you’ll be part of a team that cares about your success. They value new ideas and want to make things better.
Career Growth Opportunities within Clicks
Clicks wants you to climb the ladder! They offer training programs to boost your skills. You could get promoted to a supervisor or manager. Many leaders at Clicks started in entry-level jobs. They invest in their people. Clicks gives you the tools to shine. This company supports your goals!
Clicks’ Commitment to Employee Well-being
Your health matters to Clicks. They have wellness programs to help you stay fit. Employees get discounts on products, too! Clicks knows balancing work and life is important. They offer resources to support your mental health. The company wants its employees to be happy and healthy.
Shop Assistant/Cashier: Role Overview and Responsibilities
A Shop Assistant/Cashier keeps things running smoothly. You’ll help customers, stock shelves, and handle money. This role is key to making shoppers happy. Your work helps Clicks stay successful!
Key Responsibilities of a Clicks Shop Assistant
As a Shop Assistant, you’ll be the face of Clicks. Helping customers find what they need is part of the work. You’ll also make sure the store looks neat and tidy. Stocking shelves keeps things organized and full. It is important to keep the store inviting.
Essential Skills for a Successful Cashier at Clicks
Cashiers need to be good with money. Accuracy is really important, and you’ll learn to use the POS system. Friendly customer service skills are a must. You’ll be the last person customers see. Making a good last impression is very important.
Requirements and Qualifications for the Position
Do you have what it takes? Let’s look at what Clicks wants. It might be easier than you think.
Educational Requirements and Preferred Qualifications
You’ll probably need a matric certificate or something similar. It shows you finished high school. Any extra courses or training could help. Clicks looks for people who are eager to learn.
Skills and Attributes that Set You Apart
Being a good communicator is a plus. Problem-solving skills are important, as well. Teamwork makes the dream work at Clicks! The company values positive attitudes. If you are motivated, that will also take you far.
How to Apply for Shop Assistant/Cashier Roles in Durban
Ready to apply? Here’s what to do. Follow these steps to get your application in.
Navigating the Clicks Careers Website
First, go to the Clicks careers website. Find the “Shop Assistant/Cashier” job posting for Durban. Create an account or log in if you already have one. Follow the instructions to apply. Be sure to fill out all sections accurately.
Preparing Your Application for Success
Your resume and cover letter matter. Tailor them to the job description. Use keywords from the posting to catch their attention. Proofread everything to ensure it is correct. Make sure to include your contact information.
Link to Application
Tips for Acing Your Clicks Interview
Nervous about the interview? Don’t be! Preparation is key.
Common Interview Questions and How to Answer Them
They might ask, “Why do you want to work at Clicks?” Talk about your interest in retail. Share any past customer service stories when asked. Explain how you handled them well. Be ready to describe those times you helped someone.
Dressing for Success and Making a Lasting Impression
Dress neatly and professionally. First impressions count a lot! Be on time and be polite. Show that you’re enthusiastic about the role.
Conclusion
Clicks Group Limited is waiting to hear from you. Shop Assistant/Cashier jobs in Durban offer a chance to grow. With great benefits and a friendly culture, it could be your perfect fit. Don’t wait, apply today and good luck with your job search!